Frequently Asked Questions
Products & Sustainabilty
Shipping & Returns
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Not all of our teas are organic but we do have a vast selection of organic teas. The gardens we sourced our leaves from prioritize quality and sustainability, ensuring that every leaf is grown without the use of harmful chemicals, so you can enjoy a pure and natural tea experience.
The word "tea" describes leaves that have been picked and processed into varying styles.
All true tea originates from the plant Camellia sinensis.
But what about all those other teas, sometimes described as herbal or fruit infusions, like Camomile tea, Peppermint tea, or Ginger tea?
The correct name for these is actually "tisane" - a French word that is very rarely used. Here at Adore Tea, although we appreciate the correct terminology, we also believe our customers and future customers come first. Therefore, we will always use the word "tea" to describe all our infusions, whether they are true "Tea" or a "Tisane".
Once opened, store in a cool place away from sunlight.
Yes, most of our teas are Gluten-free, Dairy-free and Vegan, making them a perfect choice for people with dietary restrictions.
Visit the product page for detailed information on each item.
Most of our teas have a 36-month shelf life from the date of manufacture, and we ensure our stock is always fresh.
Store them as recommended, and you won’t need to worry about expiry—our teas are so popular, they’re savored well before expiration!
Our teas are ethically sourced from the finest regions of Sri Lanka, China, and Australia, with many proudly holding organic certifications
Express Shipping: 1-3 Business Days
Standard Shipping: 2-5 Business Days
Delivery to Western Australia may take slightly longer.
While we don't offer international shipping yet, we proudly deliver across all states of Australia.
You can track your order on our Tracking Page.
For any issues, please contact us and, if possible, include an image or video of the damage or defect for quicker resolution.
Phone: 02 6156 9309
Email: warehouse@adore.com.au
Once your order ships, changes or cancellations are not possible. We only accept returns for damaged or defective items. Please review your order carefully before confirming, and contact us if you have any questions before placing your order.
Reach out to us by filling the form below, and our team will get back to you ASAP!
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